Returns & Refunds

You can request a return within 7 days of delivery or pickup. Items should be unused, in their original packaging and with all accessories, manuals and free gifts included.

For hygiene and safety reasons we cannot accept opened cosmetics or personal care products, underwear, perishable groceries, or items damaged by misuse. Made-to-order and personalised items are also final sale unless faulty.

If an item arrives faulty, damaged in transit, or is not what you ordered, report it within 48 hours with photos. We arrange free collection and send a replacement or a full refund including the delivery fee. Manufacturer warranties, where offered, apply in addition to this policy.

Contact our support team with your order number and the reason for return. We will confirm eligibility, arrange a courier collection or give you the nearest drop-off point, and track the return until it is resolved.

Once the returned item is inspected and approved, refunds are issued within 3–5 business days to the original payment method. EcoCash and OneMoney refunds usually reflect same-day; card refunds can take up to 10 business days depending on your bank. Store credit is available immediately if you prefer.

Returns for faulty, damaged or incorrect items are free. For change-of-mind returns, a standard collection fee applies and is deducted from your refund.

This policy is in addition to, and does not limit, your rights under Zimbabwean consumer protection law.